King City Treasures
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Returns & Replacements

We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right. Please note: due to the handmade nature of some of our products, there may be slight variations and imperfections in some items. We believe this is one of the beautiful things about owning a handmade item.

Go to Returns Center

  •  Full priced items may be returned for refund, exchange, or store credit.
  • Items marked down in price:
    • Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for store credit only.
    • Purchased with an additional discount or promotion code is a final sale and will not be accepted for return, exchange, or store credit.
  • ITEMS MUST BE RETURNED WITHIN 30 DAYS FROM THE DELIVERY DATE.
  • Items must be unwashed and not altered in any way in order to be accepted for exchange or credit.
  • Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional charge.

 

OUR QUALITY PROMISE:

If there is a problem with a product or an error on your order, please go to our Returns Center and we will assist you. If we’ve sent you the wrong item or a damaged item, we will take care of return shipping and ship a replacement at no additional charge to you.

 

TO COMPLETE A RETURN OR EXCHANGE AN ITEM

Send the items in the original packaging (or a different packaging, as long as it’s unmarked and appropriately sized/protected). We suggest using a carrier that provides tracking as King City Treasures is not responsible for lost shipments.

 

Send to:

King City Treasures
2213 Casey Ave.
Mt. Vernon, IL  62864

 

REFUND REQUESTS:

Once the returned item is received, please allow 7 to 10 business days for the item to be verified and processed by our returns department. The original price of the item(s) plus any applicable tax will be credited back to your original form of payment.

 

EXCHANGE REQUESTS:

Once the returned item is received, we will process a new order for your exchange and ship it at no cost to you. If the new item is a higher price, we will contact you for additional payment; if the new item is a lower price, we will refund the difference to your original form of payment. If you request an exchange for an out of stock item, we will issue a store credit.

If you have any questions about or need assistance with your return, please contact us by e-mail at returns@kingcitytreasures.com.